General Terms and Conditions

We advise you to carefully read the Terms of Business listed below before using the online store. By using the website, you indicate your agreement with the stated conditions. If you do not agree with the terms, please do not use the online store www.tvmarket.si. The operator of the website, the company SHOWTEC doo, reserves the right to change the conditions on the website www.tvmarket.si at any time. All changes are binding for customers, so we recommend that you review the Terms and Conditions regularly.

online shop

The website is managed by the company Showtec doo. The manager of the tvmarket.si website is, in accordance with the Personal Data Protection Act (ZVOP-2), obliged to protect the personal data of its users. The manager also observes the new General Data Protection Regulation (GDPR) and implements it carefully. Read more information about data protection at http://www.tvmarket.si/index.php?route=information/information&information_id=3

Prices

All prices in the online store www.tvmarket.si are retail prices, stated in EUR and include value added tax (VAT). All prices are subject to change without notice. The offer is valid according to these conditions for 15 days or until stocks are sold out.

Promotional prices for items on sale are valid until the date marked on the page with the presentation of the item, otherwise until stocks are sold out.

Orders 

The information about the placed order is stored on the server of the website www.tvmarket.si You can also place the order by phone at the toll-free number 080 88 13 or by e-mail at the address info@tvmarket.si. A purchase contract is hereby concluded between the customer and the seller. Corrections or additions to the order can be sent by e-mail or by phone. The use of means of communication does not incur any special costs.

PURCHASE STEPS

Registration

Every user who wants to make purchases via the website www.www.tvmarket.si must register in advance. He does this by clicking on the “Registration” link. On the newly opened page, he enters his data and presses the button to confirm. When the user is already registered and wants to make a purchase, he clicks on the "Login" link.

Selection of items 

The user selects the items he wants to buy by clicking the "Add to cart" button when viewing the item on the website. If he wants to buy several items, he does this step for each item separately.

When the user selects the desired items, he clicks the "View basket" button located at the top of the page.

The selected items are displayed in the newly opened state. The user can change the quantity of purchased items by changing the quantity in the KOL column and clicking the "Update cart" button. If the user wants to delete the product from the shopping list, he clicks on the red square with the x sign in front of the article description. To continue the purchase, the user presses the "Continue" button.

On the newly opened page, the user can change the subscriber's data or the payer. At the same time, you can check the content of the purchase again and identify or correct any errors. To continue the purchase, the user presses the "Continue" button.

On the newly opened page, the user can change the recipient's information. At the same time, he can always change the customer's data or the payer, checks the content of the purchase and identifies and corrects any errors. The cost of postage and transfer of the purchase price is added to the purchase amount. To continue the purchase, the user presses the "Continue" button.

On the newly opened page, the user selects the only payment option - cash on delivery and optionally adds his comment. To continue and finally confirm the purchase, the user presses the "Continue" button.

On the newly opened page, a confirmation of a successful purchase is displayed with a link to the general terms and conditions. The user is offered the option to print. The user is offered the option of returning via the online store.

The order is stored in digital form on the provider's server.

Within 12 hours, your order will be delivered to the seller of the purchased item. If the client cancels the sent order within this period, the purchase contract is considered to have been concluded.

The seller will send the ordered products as soon as possible with the attached original invoice and any instructions and warranty card. In the event that the goods you ordered are not in stock, the seller will agree with you on a possible later delivery.

Review and monitoring of the purchase process

The user can monitor the order processing process by clicking on the "Your Account" link. Orders that have been placed in the past are also visible on the same link. The user can cancel the order by sending a message to the email address info@www.tvmarket.si.

Delivery

The delivery of ordered goods is carried out by our contractual partners Pošta Slovenije or GLS. In principle, the seller ships orders placed before 12:00 on the same day. Orders placed after 12 noon will be dispatched the next working day. In most cases, the package was received the next day, but within 6 days at the latest. Delivery is made to your address, which you specified when registering or ordering. In the event that you are not at home at the time of delivery, the delivery person will agree with you on re-delivery, without additional costs. If the delivery company is Pošta slovenije, you can pick up the package at their office within 8 days. In the event that the stock runs out, the seller will inform you about this and inform you of the delivery date for the ordered items. Shipping costs will be displayed before the order is completed.

Payment

If you have chosen "ransom" as the payment method, you will pay the amount to the delivery service of the Post of Slovenia upon collection of the shipment. To the amount charged by the seller, the delivery person will add the cost of the service (redemption fee) and the cost of transferring the amount (payment commission).

If you chose "Pay pal, mBils, Valu or a bank card" as the payment method, no additional payment is required when you pick up the shipment.

Refund

The buyer has the right to return the product within 14 days. The product must be undamaged and in its original packaging. When returning, the buyer must also attach the invoice he received with the ordered product. Cosmetic products cannot be returned.

The right to withdraw from the contract

In accordance with Article 43 of the ZVPot, the consumer has the right to inform the company that he is withdrawing from the contract within 14 days of taking over the goods, without having to give a reason for his decision. A message is considered timely if it is sent within the deadline. The cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The latter must be returned to the company no later than 14 days after the notice of resignation. The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract.

Due to health and hygiene reasons, the consumer is not entitled to withdraw from the contract when purchasing cosmetic products that have been opened or they were given a safety sticker.

The consumer has the right to a refund of all payments, namely: the paid purchase price, postal costs and the cost of the commission for transferring the purchase price.

The refund of the purchase price follows the buyer's TRR, which must be communicated to the seller within 7 days of the termination of the contract. The cost of the bank commission goes to the seller's account. In the event that the buyer wants a refund of the purchase price by money order to his address, he shall bear the cost of sending the purchase price by money order to the buyer. The buyer will refund the purchase price within 14 days of receiving the returned shipment.

Code of conduct according to ZEPT:

The company Showtec doo operates in accordance with the law on electronic business on the market and the regulations adopted on its basis. More information about ZEPT is available on the website of the Official Gazette of the Republic of Slovenia.

legal notice

The web portal www.tvmarket.si with all text, images and other graphics on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. Trademarks and logos of recognized companies are owned by them.

Responsibilities

The administrator of www.tvmarket.si tries to ensure that this page includes accurate and up-to-date information. At the same time, it does not give a guarantee or guarantee for the accuracy of the information, nor does it assume any compensation or other responsibility for errors in the content of the www.tvmarket.si website. Item images are actual product images, except for variant colors. The seller bears responsibility for any non-conformity of the goods according to the Consumer Protection Act.

Conflict solving

The Dispute Resolution Manager does not have an agreement with IRPS. We will try to resolve disputes in terms of good business practices. If such a solution is not possible, the court in Maribor is responsible for resolving these issues. Consumers can also resolve disputes via the link for online resolution of consumer disputes: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

Manager information

The website www.tvmarket.si is managed by the company SHOWTEC doo, Ulica heroja Šaranoviča 34, 2000 MARIBOR, VAT ID: SI 12789151. Registration number: 2273292. The company is entered in the business register at the district court in Maribor, no. of insert 1/13297/00. The company is liable for VAT.

Maribor; 01.02.2024