From Friday, 1. 1. 2021, all mobile and online payments require additional user authentication. The European Commission has issued a requirement that also applies in Slovenia to all online providers.

How does this affect the users of the tvmarket.si website

  1. For online/mobile payment on the tvmarket.si website, you will have to an additional step to verify identity.
  2. Each one bank has different steps during identity verification: switching to the bank's application or the card issuer's application, fingerprint identification, receiving a verification code via SMS...
  3. The purpose of the new directive is to ensure greater security in online payments and less chance of misuse of the card. This will (may) make your online payment process slower and possibly more complicated.

It's worth filling

  1. Check with your bank how it has implemented the new EU directive (type the name of the bank and "PSD2" into the web browser).
  2. Check whether your bank requires additional applications and security measures for making online payments.
  3. After completing the payment, return to our website and check whether the purchase has been completed.
  4. If there are problems or your payment was not made, try using another card or payment method from another bank or issuer. In case of problems, contact our support at phone number 080 88 13 or info@tvmarket.si.

Additional information can be obtained from your bank's website